Terms of service


Welcome to ELEGANZ

These Terms of Service govern your access to and use of our website, online store, products, and related services.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please do not use our website or place an order.

These Terms apply to customers internationally. However, mandatory consumer protection rights applicable in your country may provide rights that cannot legally be excluded or limited by contractual terms.

1. ABOUT US

The website and online store are operated by:

Commercial Name: Eleganz
Email: support@eleganzco.com

2. USE OF OUR WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for unlawful or fraudulent purposes;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation or security of the website;

  • Copy, reproduce, or exploit website content without authorization;

  • Use automated systems to collect website content where prohibited;

  • Misrepresent your identity or information;

  • Use our website in a manner that could harm us, our customers, or third parties.

We may restrict or suspend access to our website where reasonably necessary to protect the website, our customers, our business, or our legal rights, subject to applicable law.

3. PRODUCTS

We sell footwear and related products through our online store.

Products may include:

  • Shoes;

  • Sandals;

  • Clogs;

  • Slides;

  • Other footwear;

  • Related products.

We make reasonable efforts to display product descriptions, photographs, colors, materials, dimensions, and other characteristics accurately.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

4. PRODUCT AVAILABILITY

Product availability, sizes, colors, models, and inventory may change from time to time.

We do not guarantee that every product, size, color, or variation displayed on our website will remain available.

We may correct errors in product information, availability, pricing, or descriptions when identified.

If a product becomes unavailable after you place an order, we may contact you regarding available options or provide an appropriate refund where required.

5. SHOE SIZES AND FIT

Customers are responsible for reviewing the available size information before placing an order.

Where we provide size-conversion information between systems such as US, UK, and EU sizing, conversions are provided as guidance and may vary between products, manufacturers, and individual foot shapes.

Nothing in this section limits any applicable legal right relating to defective, misdescribed, or non-conforming products.

6. PRODUCT MATERIALS AND CHARACTERISTICS

Product materials, construction, colors, textures, and other characteristics will be described on the relevant product page where applicable.

Natural materials or textured materials may contain variations in appearance. Such variations do not necessarily indicate a defect where they are consistent with the nature of the material and product description.

Where a product does not correspond to its description or applicable legal requirements, the customer's statutory rights remain unaffected.

7. PRICES

Product prices are displayed on the relevant product pages.

Prices may be changed from time to time.

Any price change will not affect an order that has already been accepted, except where permitted or required by applicable law.

Depending on the customer's location, additional taxes, customs duties, import fees, or other charges may apply.

8. ORDERS

When you place an order, you are making an offer to purchase the selected products under the applicable terms.

Submitting an order does not necessarily mean that the order has been accepted.

We may decline or cancel an order where permitted by applicable law, including where:

  • A product is unavailable;

  • There is an obvious pricing or product-information error;

  • We are unable to process payment;

  • We suspect fraudulent or unauthorized activity;

  • Shipping to the selected destination is unavailable;

  • Other circumstances prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide the applicable refund.

9. PAYMENT

Payments may be processed by third-party payment providers.

Your use of a third-party payment service may also be subject to that provider's own terms and policies.

We are not responsible for failures caused by a third-party payment provider that are outside our reasonable control, subject to applicable law.

10. SHIPPING AND DELIVERY

Estimated processing and delivery times:

Processing time: 3 days
Estimated delivery time: 14 days

Delivery estimates are provided for guidance unless expressly stated otherwise.

Actual delivery times may be affected by factors including:

  • Shipping carrier delays;

  • Customs processing;

  • Weather;

  • Public holidays;

  • Address issues;

  • Import procedures;

  • Events outside our reasonable control.

Where applicable law establishes mandatory delivery periods or remedies for delayed delivery, those requirements will apply.

11. INTERNATIONAL ORDERS

Customers purchasing from outside the country from which products are shipped may be responsible for customs duties, import taxes, brokerage fees, or other charges, depending on the destination and applicable arrangements.

Customers are responsible for providing accurate and complete delivery information.

We are not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

12. DELIVERY PROBLEMS

If your order does not arrive, arrives damaged, or contains an incorrect product, please contact us at:

Email: support@eleganzco.com

We may request information reasonably necessary to investigate the issue.

Nothing in this section limits any statutory rights that may apply to your purchase.

13. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed primarily by our separate Returns & Refunds Policy.

The applicable policy may vary depending on the reason for the return and the consumer protection laws applicable to the purchase.

Nothing in our Returns & Refunds Policy or these Terms is intended to remove mandatory statutory consumer rights.

14. DEFECTIVE OR NON-CONFORMING PRODUCTS

If a product is defective, materially different from its description, or otherwise fails to meet mandatory legal requirements applicable to the purchase, you may have statutory remedies.

Depending on applicable law and the circumstances, these remedies may include:

  • Repair;

  • Replacement;

  • Refund;

  • Price reduction;

  • Cancellation;

  • Other legally available remedies.

Please contact us at:

Email: support@eleganzco.com

We will assess the issue and provide the remedy required or permitted under the applicable legal framework.

15. CANCELLATION

Customer cancellation period: 3 days

Mandatory statutory cancellation or withdrawal rights applicable to consumers in certain jurisdictions are not excluded by these Terms.

16. PROMOTIONS AND DISCOUNTS

We may occasionally offer promotional prices, discount codes, bundles, or other special offers.

Unless otherwise stated:

  • Promotions may be subject to specific conditions;

  • Discount codes may have expiration dates;

  • Certain products may be excluded;

  • Promotions may not necessarily be combined;

  • A promotion may be limited to one use per customer or order.

We reserve the right to correct obvious errors in promotional information and to withdraw a promotion where permitted by applicable law.

17. DISCOUNT CODES

If discount codes are offered:

Discount codes may not be copied, sold, transferred, or reproduced for unauthorized commercial purposes.

We may cancel a transaction involving fraudulent or unauthorized use of a discount code, subject to applicable law.

18. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content of our website, including:

  • Logos;

  • Brand names;

  • Product photographs;

  • Videos;

  • Graphics;

  • Product descriptions;

  • Text;

  • Designs;

  • Layouts;

  • Other original materials;

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior authorization, except where permitted by applicable law.

19. CUSTOMER CONTENT AND REVIEWS

Customers may have the opportunity to submit reviews, photographs, comments, or other content.

By submitting content, you represent that you have the necessary rights to submit it and that the content does not unlawfully infringe the rights of another person.

We may moderate or remove content that violates applicable law or our policies.

20. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party services that we do not control, except to the extent liability cannot legally be excluded.

21. ACCURACY OF INFORMATION

We aim to provide accurate and current information on our website.

However, occasional errors may occur, including errors relating to:

  • Prices;

  • Product descriptions;

  • Availability;

  • Sizes;

  • Images;

  • Promotions;

  • Shipping information.

We may correct errors when identified.

Where an error materially affects an order, we will provide the remedy required by applicable law.

22. DISCLAIMER

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available;

  • The website will always be error-free;

  • All content will always be current;

  • The website will be compatible with every device or browser;

  • Access to the website will always be uninterrupted.

This section does not exclude statutory warranties or consumer protections that cannot legally be excluded.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

 

24. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including, where applicable:

  • Natural disasters;

  • Severe weather;

  • War;

  • Civil unrest;

  • Government actions;

  • Strikes;

  • Transportation disruptions;

  • Telecommunications failures;

  • Cybersecurity incidents;

  • Supplier or logistics disruptions;

  • Other events beyond our reasonable control.

This section does not remove any mandatory rights or remedies provided to consumers under applicable law.

25. SUSPENSION OR TERMINATION

We may suspend or terminate access to an account or our website where reasonably necessary due to:

  • Fraudulent activity;

  • Abuse;

  • Security risks;

  • Violation of these Terms;

  • Legal requirements;

  • Other legitimate business or security reasons.

Where required by applicable law, customers will retain rights relating to orders already placed.

26. PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with the applicable Privacy Policy and applicable data protection laws.

27. GOVERNING LAW

These Terms are governed by the laws of:

However, if you are a consumer, mandatory consumer protection laws applicable in your country of residence may provide rights that cannot be excluded by a choice-of-law provision.

Nothing in these Terms is intended to deprive consumers of mandatory legal protections available to them.

28. DISPUTE RESOLUTION

If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Where required or permitted by applicable law, consumers may also have access to courts, consumer-protection authorities, alternative dispute-resolution mechanisms, or other dispute-resolution procedures in their jurisdiction.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or disregarded only to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

30. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

31. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When changes are made, we may update the “Last Updated” date displayed at the beginning of these Terms.

Where required by applicable law, we will provide additional notice regarding material changes.

Your continued use of the website after the effective date of updated Terms may constitute acceptance of the updated Terms only to the extent permitted by applicable law.

32. ENTIRE AGREEMENT

These Terms, together with any policies expressly incorporated into them, constitute the terms governing your use of our website and purchase of our products, subject to mandatory rights under applicable law.

Additional terms may apply to specific products, promotions, services, or transactions.

33. CONTACT US

For questions regarding these Terms, orders, products, or our services, please contact:

Store Name [PREENCHER]
Address: [PREENCHER]
Email: [PREENCHER]
Country: [PREENCHER]