Refund policy


Thank you for shopping with ELEGANZ

This Returns & Refunds Policy explains the conditions and procedures applicable to returns, exchanges, refunds, damaged products, defective products, and incorrect orders.

Because we sell to customers in different countries, certain mandatory consumer rights may apply depending on the country or jurisdiction where you are located. Nothing in this Policy is intended to exclude, restrict, or replace rights that cannot legally be excluded or restricted under applicable law.

1. CONTACT INFORMATION

Store: ELEGANZ CO
Returns & Customer Service Email: support@eleganzco.com

All return and refund requests should be submitted using the contact information above.

2. RETURN PERIOD

You may request a return within 14 days of receiving your order, subject to the conditions described in this Policy.

The applicable return period may differ where mandatory consumer protection laws provide a different or longer period.

To request a return, please contact us at:

Email: support@eleganzco.com

Your request should include your order number and sufficient information to identify the product and the reason for the return.

3. CONDITION OF RETURNED PRODUCTS

Unless otherwise required by applicable law, returned products should be:

  • In their original condition;

  • Unused and unworn;

  • Free from damage caused by the customer;

  • Returned with original tags and packaging, where applicable;

  • Accompanied by the relevant order information.

You may inspect or handle a product to the extent reasonably necessary to determine its nature, characteristics, and functionality.

Where applicable law grants consumers a statutory right to cancel or return an order, we will apply the relevant legal standards regarding any reduction in value caused by handling beyond what is reasonably necessary.

4. PRODUCTS THAT CANNOT BE RETURNED

Certain products may be excluded from voluntary returns where permitted by applicable law.

Non-returnable products or categories: Products Used, Product without labels and original packaging, Product with damage caused by the customer

Examples may include personalized or customized products, products that are not suitable for return for health or hygiene reasons after opening, or other products for which applicable law permits an exception.

Any legally mandatory right of return or refund will remain unaffected.

5. CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, you may request a return within the applicable return period described above, provided the product satisfies the applicable return conditions.

Where applicable law requires us to reimburse original delivery costs or otherwise provide a particular remedy, the applicable legal requirements will apply.

6. DEFECTIVE PRODUCTS

If you receive a product that is defective, damaged, materially different from its description, or otherwise does not conform to the applicable purchase agreement, please contact us as soon as reasonably possible.

Defective-product reporting period: 7 days

Depending on the circumstances and applicable law, we may offer one or more of the following remedies:

  • Replacement;

  • Repair;

  • Refund;

  • Partial refund;

  • Exchange;

  • Another remedy required or permitted by applicable law.

Nothing in this section limits mandatory statutory warranties, guarantees, or consumer remedies that apply to your purchase.

7. INCORRECT PRODUCT

If you receive a product that is different from the product you ordered, please contact us at:

Email: support@eleganzco.com

Please provide your order number and information describing the issue.

If the incorrect shipment resulted from an error on our part, we will provide the applicable remedy in accordance with this Policy and applicable law.

8. PRODUCTS DAMAGED DURING SHIPPING

If your product arrives damaged, please contact us at [PREENCHER].

Where reasonably possible, please provide photographs or other evidence showing:

  • The damaged product;

  • The packaging;

  • The shipping label;

  • Any visible damage.

Time limit for reporting shipping damage: 7 days after receipt of the product

We will review the circumstances and determine the appropriate remedy in accordance with this Policy and applicable law.

9. HOW TO REQUEST A RETURN

To request a return:

  1. Contact us at support@eleganzco.com

  2. Provide your order number.

  3. Identify the product you wish to return.

  4. Explain the reason for the return, where requested.

  5. Wait for return instructions before sending the product back.

  6. Send the product to the return address or return location provided by us.

Returns Address: [PREENCHER]

Do not send products to an address other than the authorized return address unless instructed by us.

10. RETURN SHIPPING COSTS

Responsibility for return shipping costs may depend on the reason for the return and the applicable law.

Where applicable law requires the seller to bear return shipping costs, those legal requirements will apply.

11. INTERNATIONAL RETURNS

Customers located outside the country from which the order is shipped may be responsible for additional costs associated with international returns where permitted by applicable law.

These costs may include:

  • International shipping;

  • Customs-related charges;

  • Import or export fees;

  • Duties or taxes;

  • Other applicable charges.

We will not impose costs that applicable consumer protection law prohibits us from passing on to the customer.

12. CUSTOMS DUTIES AND TAXES

International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country.

The treatment of these amounts in connection with returns or refunds may depend on the destination country, shipping arrangement, and applicable law.

13. EXCHANGES

Exchange policy: ELEGANZ

If exchanges are available, the conditions may include availability of the requested product, size, color, or other variant.

Where an exchange is not available, we may process a refund or provide another remedy where appropriate.

Mandatory legal remedies will not be affected by our voluntary exchange policy.

14. REFUNDS

Once an approved return is received and processed, we will determine whether a refund is available under this Policy and applicable law.

Refund processing period: 7 days after receipt of the product

Unless otherwise required or permitted by applicable law, refunds will be issued using:

Depending on the payment provider and financial institution, additional time may be required before the refunded amount appears in the customer's account.

15. ORIGINAL SHIPPING COSTS

Where applicable law requires reimbursement of eligible original delivery charges, those requirements will apply.

Additional or upgraded delivery costs may be treated differently where permitted by applicable law.

16. PARTIAL REFUNDS AND REDUCED VALUE

Where permitted by applicable law, a refund may be reduced if a returned product has suffered a reduction in value caused by handling beyond what is reasonably necessary to determine the product's nature, characteristics, and functionality.

We will not apply deductions where applicable law prohibits such deductions.

17. LATE, LOST, OR UNDELIVERED RETURNS

Customers should use an appropriate shipping method when returning products and retain proof of shipment.

Where we are responsible for arranging the return shipment, responsibility for the shipment will be determined according to the applicable circumstances and law.

18. REFUNDS FOR CANCELLED OR UNFULFILLED ORDERS

If an order is cancelled before fulfillment or cannot be fulfilled by us, we may provide a refund for amounts paid for the affected order, subject to applicable law.

19. PROMOTIONAL AND SALE ITEMS

Unless otherwise stated, promotional pricing does not by itself remove mandatory consumer rights applicable to the purchase.

20. GIFT PURCHASES

Where a refund is issued, the refund method may depend on the original payment method and applicable law.

21. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

We reserve the right, to the extent permitted by applicable law, to investigate suspected fraudulent, abusive, or dishonest return activity.

This may include situations involving:

  • Repeated fraudulent refund claims;

  • Intentional damage to products;

  • False claims regarding delivery;

  • Returning products that were not purchased from us;

  • Other conduct intended to obtain a refund improperly.

Any action taken under this section will remain subject to applicable consumer protection laws.

22. STATUTORY CONSUMER RIGHTS

Consumers in certain countries may have mandatory rights relating to cancellation, withdrawal, refunds, statutory warranties, conformity of goods, defective products, delivery, and other consumer protections.

These rights may apply regardless of the voluntary return period or other commercial terms described in this Policy.

Nothing in this Policy is intended to waive or limit any consumer right that cannot legally be waived or limited.

If a conflict exists between this Policy and a mandatory consumer protection requirement applicable to your purchase, the mandatory legal requirement will prevail to the extent required by law.

23. COUNTRY-SPECIFIC RIGHTS

Because we serve customers internationally, specific rules may apply depending on the customer's location.

Where necessary, additional terms may be provided to customers during the purchase process or through separate country-specific policies.

24. CONTACT US

If you have questions regarding a return, exchange, defective product, damaged shipment, or refund, please contact us:

Email: support@eleganzco.com

Please include your order number whenever possible so that we can locate your purchase more efficiently.

25. CHANGES TO THIS POLICY

We may update this Returns & Refunds Policy from time to time to reflect changes in our business, products, procedures, or applicable legal requirements.

The current version will be published on our website with the applicable “Last Updated” date.