Contact information

We’re here to help.

If you have any questions about our products, orders, shipping, returns, refunds, or any other matter, please contact our customer support team.

Customer Support

Store Name: Eleganz

Email: support@eleganzco.com

Customer Support Response Time: We aim to respond to all customer inquiries within [24–48] business hours.

For questions regarding an existing order, please include your order number in your message so that we can assist you more efficiently.

When contacting us about damaged, defective, incorrect, or missing items, please include photographs and any relevant information about the issue.

We provide customer support to customers worldwide.

Please note that response times may vary depending on time zones, weekends, and public holidays.

For international orders, customers may also contact us regarding customs, shipping, tracking, returns, and delivery issues.