Privacy policy


 

This Privacy Policy explains how ELEGANZ collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

Our online store is available to customers in different countries. Because privacy and data protection laws vary between jurisdictions, certain rights and obligations may apply depending on where you are located and the circumstances of the processing.

We do not represent that this Privacy Policy establishes compliance with every privacy or data protection law worldwide. Instead, we describe our general privacy practices and identify certain rights that may apply to individuals under applicable laws.

1. WHO WE ARE

The entity responsible for this website and the processing of personal information is:

Commercial Name: Eleganz Co
Privacy Contact Email:  support@eleganzco.com

For privacy-related questions or requests, you may contact us at:

Email: support@eleganzco.com

2. INFORMATION WE MAY COLLECT

Depending on how you interact with our store, we may collect different categories of information.

Information you provide directly

This may include:

  • Full name;

  • Billing and shipping address;

  • Email address;

  • Telephone number;

  • Account information;

  • Order and purchase information;

  • Information provided when contacting customer support;

  • Information submitted through forms or other communications;

  • Other information you voluntarily provide to us.

Payment information

Payments may be processed through third-party payment providers.

Depending on the payment method used, the relevant payment provider may collect and process payment information directly.

Where applicable, we do not need to receive or store complete payment-card information ourselves.

Automatically collected information

When you access our website, certain technical information may be collected automatically, including information such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language preferences;

  • Approximate geographic location;

  • Pages visited;

  • Referring website;

  • Date and time of access;

  • Website interaction information;

  • Cookies and similar technologies.

The exact categories collected may depend on the technologies and services used on our website.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders;

  • Delivering products;

  • Processing payments;

  • Providing customer service;

  • Communicating with customers about orders;

  • Managing customer accounts;

  • Preventing fraud and unauthorized transactions;

  • Maintaining and improving our website;

  • Understanding how visitors use our website;

  • Personalizing certain aspects of the shopping experience;

  • Sending marketing communications where permitted;

  • Measuring advertising and marketing performance;

  • Protecting our legal rights and property;

  • Complying with applicable legal obligations;

  • Resolving disputes;

  • Other purposes disclosed to you at the time information is collected.

We will not use personal information for materially incompatible purposes without an appropriate legal basis or other authorization where required by applicable law.

4. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract;

  • Compliance with a legal obligation;

  • Our legitimate interests;

  • Your consent;

  • Protection of vital interests;

  • Other legal bases permitted by applicable law.

The applicable legal basis may depend on the specific processing activity and the jurisdiction in which you are located.

Where processing is based on consent, you may generally withdraw your consent at any time, subject to applicable legal limitations.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used for purposes such as:

  • Operating essential website functions;

  • Remembering preferences;

  • Maintaining shopping-cart functionality;

  • Understanding website usage;

  • Measuring website performance;

  • Advertising and marketing;

  • Fraud prevention;

  • Improving the user experience.

Where required by applicable law, we may request consent before placing or using certain non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings or through available cookie-management tools on our website.

6. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising technologies to understand website activity, measure campaigns, and provide or personalize advertising.

These providers may collect information about your device, browsing activity, interactions with our website, and advertisements, subject to their own privacy policies and applicable law.

Where required, we will provide appropriate choices regarding advertising or tracking technologies.

7. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.

Depending on our actual business operations, recipients may include:

  • Payment processors;

  • Shipping and delivery providers;

  • Fulfillment providers;

  • Technology and hosting providers;

  • E-commerce platform providers;

  • Customer-support providers;

  • Analytics providers;

  • Advertising and marketing providers;

  • Fraud-prevention and security providers;

  • Professional advisers;

  • Government authorities or law-enforcement bodies where legally required;

  • Other service providers acting on our behalf.

We do not sell personal information in the ordinary meaning of a direct sale unless otherwise disclosed and permitted under applicable law.

Where applicable law defines certain advertising, analytics, or other disclosures as a “sale,” “sharing,” or similar regulated activity, the treatment of those activities will depend on the services and technologies actually used by the store.

8. INTERNATIONAL DATA TRANSFERS

Because we operate an international online store, personal information may potentially be processed or accessed in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, we will seek to use an appropriate transfer mechanism or other lawful basis available under the applicable legal framework.

The specific mechanism used may depend on the countries involved and the service providers concerned.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Retention periods may vary depending on factors such as:

  • The purpose for which information was collected;

  • Legal and regulatory obligations;

  • Accounting and tax requirements;

  • Dispute-resolution requirements;

  • Fraud prevention;

  • Enforcement of agreements;

  • The exercise or defense of legal claims.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

11. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know whether we process your personal information;

  • The right to access personal information;

  • The right to request correction of inaccurate information;

  • The right to request deletion of personal information;

  • The right to request restriction of processing;

  • The right to object to certain processing;

  • The right to data portability;

  • The right to withdraw consent where processing is based on consent;

  • The right to opt out of certain marketing communications;

  • The right to opt out of certain targeted advertising or similar activities where applicable;

  • The right to lodge a complaint with a relevant data protection authority.

Not all rights are available in every jurisdiction, and certain legal exceptions or limitations may apply.

12. HOW TO EXERCISE YOUR RIGHTS

To submit a privacy-related request, contact us at:

Privacy Email: support@eleganzco.com

Please provide enough information for us to understand and process your request.

Depending on the nature of the request and applicable law, we may need to verify your identity or request additional information to protect against unauthorized access to personal information.

We will respond to valid requests within the period required by applicable law.

Where permitted by law, we may refuse a request or charge a reasonable fee when a request is manifestly unfounded, excessive, repetitive, or otherwise subject to a legal exception.

13. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send promotional communications about products, services, offers, or other information that may be relevant to you.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the relevant communication.

You may also contact us using the information provided in this Privacy Policy.

Unsubscribing from marketing communications does not necessarily prevent us from sending non-promotional communications, such as messages relating to orders, transactions, security, or your account.

14. CHILDREN'S PRIVACY

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at:

Email: [PREENCHER]

If we become aware that we have collected personal information from a child in circumstances where applicable law requires deletion, we will take reasonable steps to address the information appropriately.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, legal requirements, or privacy practices.

When we make changes, we may update the “Last Updated” date shown at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. CONTACT US

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Eleganz
Email: support@eleganzco.com